We appreciate the time many members took to fill out and return the Member Service Survey postcards we sent to thousands of you in March. We were beyond excited to find out that more than 85% of you who responded are PCCU promoters, who have and continue to recommend the credit union to your friends, family, and co-workers. Thank you! Those referrals are how PCCU gets passed on to the next generation. Here are just a few of what PCCU Members had to say!
“People are very friendly, very helpful. I like that mostly the same people there. It feels like a family with familiar faces. Have brought sisters!” – Hagerstown Member
“I love your new website. Easy to read! Convenience to my home – all clerks are very helpful. Thanks to all employees.” – Hagerstown Member
“I love how they treat the customers. Always ready to answer any questions.” – New Castle Member
“The app is easy to use and the staff is always friendly and eager to help. I love to keep my business local.” – Richmond Member
“They are like family and go out of their way to be helpful. Always a smile on their faces.” – Richmond Member
Visit pccu.com to learn more about the survey and to learn how to refer a new member. If you did not receive a Member Service Survey Card in March, another round of cards will be mailed out in August 2025! Thank you to all of our members that have helped make PCCU what it is today. At PCCU…We Believe in Working Together!