Member Survey Results Are In!!!

We appreciate the time many members took to fill out and return the Member Service Survey postcards we sent to thousands of you in February.  We were beyond excited to find out that almost 85% of you who responded are PCCU promoters, who have and continue to recommend the credit union to your friends, family, and co-workers.  Thank you!  Those referrals are how PCCU gets passed on to the next generation.  Here are just a few of what PCCU Members had to say!


“It’s like the show Cheers & theme song – Everybody knows your name!  I like that.  It’s more personal!” – Robyn of Hagerstown


“CARE & COMPASSION are two words for me to best describe PCCU.  They care about their members and go out of their way to help to meet their needs.” – Evelyn of Hagerstown


“I have been a member for many years!  I have always had great interaction with the staff over the years.  I wouldn’t bank anywhere else!  Great customer service ladies & well…Brad too! LOL” – Abbie of New Castle


“They are always willing to go the extra mile to be helpful.  Kind , greet with a smile, considerate, think like family.  Love them.” – Judith of Richmond


Visit to learn more about the survey and to learn how to refer a new member.