March 2024 Member Survey…”Survey Says…!”

We appreciate the time many members took to fill out and return the Member Service Survey postcards we sent to thousands of you in March.  We were beyond excited to find out that more than 84% of you who responded are PCCU promoters, who have and continue to recommend the credit union to your friends, family, and co-workers.  Thank you!  Those referrals are how PCCU gets passed on to the next generation.  Here are just a few of what PCCU Members had to say!


“The crew at PCCU are helpful and considerate.  I’ve had accounts with you for 17 years.  Thank you!” – Hagerstown Member


“Have been a member there for 35+ years.  Always pleased with the process & staff!” – Hagerstown Member


“Great customer service.  Love the face-to-face service.  Also love option of online convenience.” – New Castle Member


“I have been with PCCU for guessing 40 years and have been treated with respect and top-notch service.” – Richmond Member


“Love my bank.  I can always count on you.  Couldn’t have better people working for you.  You are a blessing to me and my mom.” – Richmond Member


Visit to learn more about the survey and to learn how to refer a new member.  If you did not receive a Member Service Survey Card in March, another round of cards will be mailed out in August 2024!  Thank you to all of our members that have helped make PCCU what it is today.  At PCCU…We Believe in Working Together!