Conversion Updates!

PCCU All Ways Online & Mobile Banking:

Here are some helpful guides for using Quicken with the New PCCU All Ways Online Banking:

Quicken for Windows 2013_2016 Express Web Connect
Quicken for Windows 2013_2016 Web Connect

Quicken for Mac 2015-2016 Express Web Connect
Quicken for Mac 2015-2016 Web Connect

Read, Download, or Print one of our PCCU All Ways Online or Mobile Banking Login Guides to help you get logged in to our new PCCU All Ways services.

Online Banking:

PCCU All Ways Online Banking Login Guide v2.0   UPDATED!

PCCU All Ways Online Banking Login From Smart Phone & Tablet Guide

Mobile Banking:

PCCU All Ways Mobile Banking Android Login Guide

PCCU All Ways Mobile Banking iOS Login Guide


PCCU All Ways Audio Banking:

Here are some great tips for using the New PCCU All Ways Audio Banking that will become available on March 1st, when we re-open after our conversion on Monday, February 29th.

February Update:

We began working on conversion early last summer, and sharing the info with you in the Fall. The big day is rapidly approaching and we wanted to focus on how some of the changes will affect things from your perspective. So here are some of the biggest changes you're going to see as a member. 

One of the first changes you may notice is the numbering used for shares and loans on audio banking, online banking, and your statements. Different shares currently have a two digit number, like 10 for Checking, 00 for Primary Savings, 20 for Christmas Club, etc. Those Shares will now have four digit numbers instead, starting with 00. So for instance, your Checking account would show up as 0010 and your Primary Savings would be 0000.

Loans will also have different numbers, which may be a little confusing to begin with, but once you get used to it, it will make it easier to see what kind of loan you're looking at. In the past you may have had an auto loan, a camper loan, and a personal loan, and they may have been numbered 7, 8, and 9. In the new system, loans of different types will have different numbers to tell what kind of loans they are. Your auto loan would translate as number 200 (for used autos, 100 for new autos), your camper loan as number 300, and your personal loan as number 500; then your next personal loan would 501, your next auto loan would be 201, and so on. Both of these changes will give us the ability to innovate and add new share types and loan products more easily in the future, as well as helping to more easily differentiate between different types of loans.

Another change you'll see are signature pads. If you come into the lobby, you'll be asked to sign an electronic signature pad rather than on a paper receipt. Then when the paper receipt prints out, it will place your signature directly on it and a digital copy directly into our database. Though if you visit our drive up teller lanes, you'll get a paper copy to sign. The direct to digital receipts will save our MSRs from having to scan them into the database by hand, and leave them more time to serve you directly!

And speaking of receipts, you'll also find that we have new receipt printers. They are much quieter and make for a more pleasant visit to the branch. In fact, they've already been deployed in our Richmond office if you'd like to check them out. They will provide a clean, readable receipt that prints out quickly and quietly. It will also produce less waste, as it will only produce a single copy of the receipt, rather than two copies with the carbonless copy that records your signature. So we'll have less paper coming in and going out. It's better for both the environment and the bottom line.

If you use our free BillPay through online banking you have a pleasant surprise in store. Our provider for BillPay is staying the same through the transition, and your payee and payment information should port over directly without having to re-enter it all. We would ask you to take a look at it when you first login to the new system and verify that everything came over correctly, and alert us if you find any mistakes, so that we can take steps to correct it.

Another feature you'll soon find is our ELA, or Electronic Loan Application, which will speed up the application process. You'll be able to use it if you fill out an application online, and it will walk you through the process, prompting you to enter information as you go. This will speed up the process on our side as well, as it will feed directly into our system and allow a loan officer to look at it and work it up without having to re-enter it. 

January Update:

Many of you are already aware that PCCU is preparing for a change. For the last several months we've been laying the groundwork for converting our core processing software, and the preparations are now well on their way to make the transition seamless and simple for you. As our work continues into the New Year, we want to help you prepare for this conversion with as few inconveniences as possible. Here are the important dates and events to expect during that transition so that you can plan appropriately.

Week of February 8th: If you use PCCU's SMARTLine (audio banking), you should receive a postcard detailing how you will login to the new PCCU All Ways Audio Banking, as well as a sample of the menu to make navigation easier.

Week of February 22nd: All members will receive a postcard with information about logging in and the basics of using the new PCCU All Ways for desktop and mobile. For those of you who like to balance your accounts promptly at the end of the month, during the week of February 22nd through the 27th, we will happily provide you with printouts of your account history in February at no cost. That way you won't have to wait until PCCU All Ways comes back up on March 1st to reconcile your account.

Friday, February 26th: After 6:00 pm you will have to wait until after conversion is complete (on March 1st) to enroll in PCCU's BilPay. Our BillPay service provider will stay the same, so if you already use it you will still login through PCCU All Ways (whether on your desktop or on a mobile device), and all of your payees and accounts will migrate through.

Saturday, February 27th: PCCU branches in Richmond and New Castle will be open their normal business hours, from 9:00 am until 12:00 pm, for their usual Saturday business. Once the doors close at Noon, we'll take our servers down as we begin the final transfer of your account information from the old core processing software to the new core. This means PCCU All Ways, PCCU Mobile Banking, and BillPay will be down and unavailable as well. The SMARTLine will also close down that afternoon. These services will stay down from the time we close Saturday, through Sunday, February 28th and Monday, February 29th, until we re-open on Tuesday morning, March 1st at 8:00 am. Debit cards will be available during this weekend, as well as our ATMs, but may be subject to limitations. Because they are not directly connected our core processing software, PCCU Visa Credit Cards and Blackbird Pre-paid Visa Debit Cards will not be affected. Direct deposits that are scheduled for March 1st should be posted that day without issue.

Sunday, February 28th & Monday, February 29th: PCCU will be closed as we transfer data from the old core to the new, checking and verifying that the information is correct. PCCU All Ways, PCCU Mobile Banking, BillPay and SMARTLine will all be unavailable.

Tuesday, March 1st: PCCU re-opens at 8:00 am, ready to serve you with our new core processing software: You may experience short delays as MSRs and Loan Officers interact with our new system on a live, real-time basis for the first time; these delays should be both short and short-lived, as they will have completed extensive training. You will find new electronic signature pads to sign receipts, as well as quieter and quicker receipt printers. You'll also be able to login to your new PCCU All Ways, which will be available in all of it's flavors, including desktop, mobile devices, and audio, to check your account balances as well as make transfers and payments. Our BillPay provider will remain the same, so you won't have to re-enter your payee information, and it should be a seamless transition.

Our Easy Saver program will be getting better as well, rather than showing a small transfer after every single debit card purchase, it will bundle up all of the transfers into a single transfer once a day, after normal business hours; so for example, if you make purchases of $20.87, $12.29, and $38.42, instead of seeing transfers of $0.13, $0.71, and $0.58 you'll see a single transfer for $1.42. This will make your online banking and monthly statement cleaner and easier to read!

Direct deposits scheduled for the 1st of the month should post without issue that day. However, if you have a deposit that would normally arrive on the last day of the month or a Monday, please let us know by emailing us at so that we can make arrangements to get them posted in a timely manner.

Please ask us any questions you have about any of these dates, times or transitions by emailing us at The chances are good that if you have a question you're not the only one! We'll share the questions & answers in February's E-Newsletter and here on our website! You'll be able to find the latest news & updates about conversion here! We appreciate your patience and cooperation through the conversion process, as we work hard to make PCCU work better for you!

A New Generation of Service 

Brandy Washler
Associate Director

"One of the greatest gifts you can give is your time." - Anonymous  
Contrary to popular belief, there is more to Millenials than smartphones and social media. As we all know, most generations are criticized and labeled by their elders. For Millenials (those of us born between 1980 and 2000) those labels include being selfish, entitled, wasteful, and greedy. So how do we begin to transform these preconceived ideas?  Can we ever prove to society that we are a generation of humanitarian concern and have the desire to make a difference? I think so. I'm starting by volunteering at my local credit union.

My name is Brandy Washler, and over the next several months I’ll be writing a blog post about my journey as a new volunteer at Perfect Circle Credit Union.  Follow along as I share my experience as a new Associate Director.
A little background:  I’m a Henry County resident, wife, mother of 2 boys, full-time student at IU East and full-time Business Manager for three YMCA associations – Henry County, Richmond, and Madison County.  I began banking at Perfect Circle several years ago and have always loved the credit union movement.  When I received an email last February titled “PCCU Call For Volunteers”, I decided to respond.  Why?  Well, I’ll tell you.

#1:  I loved the credit union and found it to be something of interest to me personally. (I.e.: my love of finance, banking, and nonprofits)

#2:   There was local presence in my community – the New Castle branch.

#3:   It would help me build my professional network and provide personal development.

Here I am 4 months later as a new “Associate Director”.  As their first AD, I’m not elected by the membership, but instead appointed by the Board of Directors for a one-year term with a limited scope of duties.  It affords me the opportunity to “test the waters” before I commit to the role of being a board member.  Likewise, it affords PCCU the opportunity to see if my experience and expertise is a good match for a future position on their board while also meeting their expectations in a potential volunteer.  As an AD, I will attend regular board meetings, participate in discussions, complete required trainings, and accept committee assignments and work on projects.  Join me next time as I recap the annual meeting, orientation experience, and the first training/meeting session.  I look forward to sharing!


Refinance for Retirement


If you’re looking forward to retirement in the next few years you’ve probably looked at what your cash flow is likely to be after you clock out for the last time. You may be looking at it and thinking, “How are we going to pay all of these bills every month without running through our savings before I can draw Social Security?”. Or maybe you’ll have enough coming in to pay the bills, but not much left over for the fun things in retirement like travel or new hobbies. Maybe you’ve even considered not retiring completely, instead going to part-time hours, or pushing it back another few years while you whittle down your debts? Maybe its time to consider using the equity that you’ve built in your home as part of your retirement plan?

With a mortgage refinance you can gather together many, if not all of your debts into a bundle to give you a single monthly payment. Interest rates are still near historic lows, and likely lower than what you’re paying on credit cards, personal loans, tuiton bills, or nearly anything else. Plus you may be able to increase your savings by deducting some or all of the interest you pay on your new mortgage payment from your tax bill (consult a tax professional to be sure!). Consider Jim & Debbie. They pay $104 a month on their credit card balance, $210 a month on a personal loan, and student loan payments
for their daughter Michaela of $152 a month. Plus their current mortgage payment of $600 a month, for a grand total of $1,067 a month going out the door. If they refinanced to a 10 Year mortgage they’d have only a single payment every month of $1,002 in principle and interest and save themselves $65 a month.
So maybe an extra round or two of golf a month? If they went with a 15 year term they’d have monthly payments of about $733, and
have an extra $334 in their pockets. If they went with a 20 Year Term they’d have a payment of about $612 a month, leaving them with about $455 extra every month. Or if they went with a 30 Year term they’d have a payment of about $490 and have an additional $577 each month!

The thing to keep in mind is that with most mortgages there is no prepayment penalty. So you can choose the 30 Year term and lower payments to tide you over until you get to the point where you can draw your full Social Security benefits, or tap into your 401k, 403b, or IRA without tax penalties. Then when you have full access to the additional funds you can double up and knock out the remainder of the mortgage, avoid some the interest and not have to make any hard adjustments to your lifestyle.

Let’s go back to Jim & Debbie for another example. Say they were waiting on Jim to hit age 67 to draw his full Social Security benefits, so they took the 15 Year term on their refinance with the $733 payment at age 62. Then when he can take his full draw at age 67, they increase their payments by $300 a month and shave about 38 months off the mortgage, or a little more than 3 years. Or if they chose the 20 Year term, they could pay an additional $400 and pay off almost 7 years early.

This sort of plan also requires some discipline. It would be easy to say, “When I start getting those direct deposits from the Treasury every month I’ll pay another $300 on the mortgage payment each time.”, but it’s another thing to make it happen. So before you do something like this it would be good to sit down and commit to it with your spouse or significant other, perhaps even writing down a formal plan. When you’re ready to start tapping that new income stream, make the effort to increase your payment at the same time, whether it’s going into Online Banking and setting it up in BillPay, or having your mortgage servicer debit the larger payment directly. By automating it you don’t have to rely on having the will power to make the choice month after month!

Not everyone's situation fits within a nice neat box. Talk to our Mortgage Lending Specialist,
Amy Clark, about your particular situation and she can give you the information you need to
decide if a refinance can help you retire on time!

Call Amy at 1-800-582-7228 x255
or email her your questions at

Want to check out rates? You can find them here.

PCCU is an Equal Opportunity Lender.



This institution is not federally insured.    Copyright 2011    PCCU Privacy Policy
Site by SignalPoint