We began working on conversion early last summer, and sharing the info with you in the Fall. The big day is rapidly approaching and we wanted to focus on how some of the changes will affect things from your perspective. So here are some of the biggest changes you're going to see as a member.
One of the first changes you may notice is the numbering used for shares and loans on audio banking, online banking, and your statements. Different shares currently have a two digit number, like 10 for Checking, 00 for Primary Savings, 20 for Christmas Club, etc. Those Shares will now have four digit numbers instead, starting with 00. So for instance, your Checking account would show up as 0010 and your Primary Savings would be 0000.
Loans will also have different numbers, which may be a little confusing to begin with, but once you get used to it, it will make it easier to see what kind of loan you're looking at. In the past you may have had an auto loan, a camper loan, and a personal loan, and they may have been numbered 7, 8, and 9. In the new system, loans of different types will have different numbers to tell what kind of loans they are. Your auto loan would translate as number 200 (for used autos, 100 for new autos), your camper loan as number 300, and your personal loan as number 500; then your next personal loan would 501, your next auto loan would be 201, and so on. Both of these changes will give us the ability to innovate and add new share types and loan products more easily in the future, as well as helping to more easily differentiate between different types of loans.
Another change you'll see are signature pads. If you come into the lobby, you'll be asked to sign an electronic signature pad rather than on a paper receipt. Then when the paper receipt prints out, it will place your signature directly on it and a digital copy directly into our database. Though if you visit our drive up teller lanes, you'll get a paper copy to sign. The direct to digital receipts will save our MSRs from having to scan them into the database by hand, and leave them more time to serve you directly!
And speaking of receipts, you'll also find that we have new receipt printers. They are much quieter and make for a more pleasant visit to the branch. In fact, they've already been deployed in our Richmond office if you'd like to check them out. They will provide a clean, readable receipt that prints out quickly and quietly. It will also produce less waste, as it will only produce a single copy of the receipt, rather than two copies with the carbonless copy that records your signature. So we'll have less paper coming in and going out. It's better for both the environment and the bottom line.
If you use our free BillPay through online banking you have a pleasant surprise in store. Our provider for BillPay is staying the same through the transition, and your payee and payment information should port over directly without having to re-enter it all. We would ask you to take a look at it when you first login to the new system and verify that everything came over correctly, and alert us if you find any mistakes, so that we can take steps to correct it.
Another feature you'll soon find is our ELA, or Electronic Loan Application, which will speed up the application process. You'll be able to use it if you fill out an application online, and it will walk you through the process, prompting you to enter information as you go. This will speed up the process on our side as well, as it will feed directly into our system and allow a loan officer to look at it and work it up without having to re-enter it.
Many of you are already aware that PCCU is preparing for a change. For the last several months we've been laying the groundwork for converting our core processing software, and the preparations are now well on their way to make the transition seamless and simple for you. As our work continues into the New Year, we want to help you prepare for this conversion with as few inconveniences as possible. Here are the important dates and events to expect during that transition so that you can plan appropriately.
Week of February 8th: If you use PCCU's SMARTLine (audio banking), you should receive a postcard detailing how you will login to the new PCCU All Ways Audio Banking, as well as a sample of the menu to make navigation easier.
Week of February 15th: If you use PCCU All Ways (for desktop and/or mobile banking) be on the lookout for an email with information about how you can log in to our new and improved PCCU All Ways (for desktop and mobile devices) on our Conversion Live Date, March 1st. It will have information about your login name and password. They will both have a link to an online guide to basic use of the new service, to help you better navigate it.
Week of February 22nd: All members will receive a postcard with information about logging in and the basics of using the new PCCU All Ways for desktop and mobile. For those of you who like to balance your accounts promptly at the end of the month, during the week of February 22nd through the 27th, we will happily provide you with printouts of your account history in February at no cost. That way you won't have to wait until PCCU All Ways comes back up on March 1st to reconcile your account.
Friday, February 26th: After 6:00 pm you will have to wait until after conversion is complete (on March 1st) to enroll in PCCU's BilPay. Our BillPay service provider will stay the same, so if you already use it you will still login through PCCU All Ways (whether on your desktop or on a mobile device), and all of your payees and accounts will migrate through.
Saturday, February 27th: PCCU branches in Richmond and New Castle will be open their normal business hours, from 9:00 am until 12:00 pm, for their usual Saturday business. Once the doors close at Noon, we'll take our servers down as we begin the final transfer of your account information from the old core processing software to the new core. This means PCCU All Ways, PCCU Mobile Banking, and BillPay will be down and unavailable as well. The SMARTLine will also close down that afternoon. These services will stay down from the time we close Saturday, through Sunday, February 28th and Monday, February 29th, until we re-open on Tuesday morning, March 1st at 8:00 am. Debit cards will be available during this weekend, as well as our ATMs, but may be subject to limitations. Because they are not directly connected our core processing software, PCCU Visa Credit Cards and Blackbird Pre-paid Visa Debit Cards will not be affected. Direct deposits that are scheduled for March 1st should be posted that day without issue.
Sunday, February 28th & Monday, February 29th: PCCU will be closed as we transfer data from the old core to the new, checking and verifying that the information is correct. PCCU All Ways, PCCU Mobile Banking, BillPay and SMARTLine will all be unavailable.
Tuesday, March 1st: PCCU re-opens at 8:00 am, ready to serve you with our new core processing software: You may experience short delays as MSRs and Loan Officers interact with our new system on a live, real-time basis for the first time; these delays should be both short and short-lived, as they will have completed extensive training. You will find new electronic signature pads to sign receipts, as well as quieter and quicker receipt printers. You'll also be able to login to your new PCCU All Ways, which will be available in all of it's flavors, including desktop, mobile devices, and audio, to check your account balances as well as make transfers and payments. Our BillPay provider will remain the same, so you won't have to re-enter your payee information, and it should be a seamless transition.
Our Easy Saver program will be getting better as well, rather than showing a small transfer after every single debit card purchase, it will bundle up all of the transfers into a single transfer once a day, after normal business hours; so for example, if you make purchases of $20.87, $12.29, and $38.42, instead of seeing transfers of $0.13, $0.71, and $0.58 you'll see a single transfer for $1.42. This will make your online banking and monthly statement cleaner and easier to read!
Direct deposits scheduled for the 1st of the month should post without issue that day. However, if you have a deposit that would normally arrive on the last day of the month or a Monday, please let us know by emailing us at firstname.lastname@example.org so that we can make arrangements to get them posted in a timely manner.
Please ask us any questions you have about any of these dates, times or transitions by emailing us at email@example.com. The chances are good that if you have a question you're not the only one! We'll share the questions & answers in February's E-Newsletter and here on our website! You'll be able to find the latest news & updates about conversion here! We appreciate your patience and cooperation through the conversion process, as we work hard to make PCCU work better for you!